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珠玑 · 技术支持

我们在这里帮助你解决任何问题。

常见问题

大部分问题可以通过以下方式解决。

拍照识别不工作?

请确保已授予相机和相册权限(设置 → 珠玑 → 相机 / 照片)。如果识别结果不准确,请尝试在光线充足的环境下重新拍摄。

iCloud 同步不生效?

订阅或购买问题

所有购买通过 Apple App Store 处理。如需退款,请联系 Apple 支持。如需恢复购买,请在 app 内点击"恢复购买"按钮。

联系我们

如果以上信息未能解决你的问题,欢迎通过邮件联系我们:

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Venus · Support

We're here to help you with any issues.

FAQ

Most issues can be resolved with the following tips.

Receipt scanning not working?

Make sure you've granted camera and photo library permissions (Settings → Venus → Camera / Photos). If recognition results are inaccurate, try recapturing in better lighting.

iCloud sync not working?

Subscription or purchase issues

All purchases are processed through the Apple App Store. For refunds, contact Apple Support. To restore purchases, tap "Restore Purchases" in the app.

Contact Us

If the above didn't resolve your issue, feel free to email us:

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